Nature's Maid Eco-Friendly Professional Cleaning – Conway, SC

Terms of Use for Nature’s Maid

Nature’s Maid Eco‑Friendly Professional Cleaning, which owns and operates this website (the “Site”), provides cleaning services and related online interfaces for your information and personal use. These Terms of Use (the “Terms”), together with our Privacy Policy, constitute a binding legal agreement between you and Nature’s Maid governing your access to and use of the Services (including any Content as defined in Section 7). Please read these Terms carefully. By using the Services, you represent and warrant that (1) you have read, understand, and agree to be bound by these Terms; (2) you are at least 18 years old (or the age of majority in your jurisdiction); and (3) you are authorized to enter into this agreement. Nature’s Maid services are provided by the locally owned and operated business in Conway, SC. Prices, cancellation policies, and services may vary based on your specific needs and location. Please read these Terms before purchasing services through the Site.

DO NOT USE THIS SITE OR ANY SERVICES IF YOU DO NOT ACCEPT THESE TERMS. By accessing and/or using the Site or any Services, you accept and agree to be bound by these Terms without limitation or qualification.

PLEASE NOTE: Sections 14 and 15 of these Terms contain a binding arbitration clause and a class‑action waiver that affect your rights in any dispute with us.

VOID WHERE PROHIBITED
This Site is located in the United States (“U.S.”) and is designed to comply with U.S. laws, rules, and regulations; it is intended for access and use by U.S. residents.

AMENDMENT OF TERMS AND MODIFICATION OF SITE
Nature’s Maid reserves the right to modify these Terms at any time in its sole discretion. Unless prohibited by law, modifications are effective immediately upon posting on the Site or when communicated by email as required by law. Continued use of the Site or Services after modifications constitutes acceptance of those changes. We also reserve the right to modify, suspend, or discontinue the Site (or any part thereof) temporarily or permanently for any reason without notice. You agree that we will not be liable to you or any third party for such modifications, suspensions, or discontinuances.

RESTRICTIONS ON SITE ACCESS AND USE
You may not access or use the Services or Content to take any action that could harm Nature’s Maid, any third party, or interfere with the operation of the Services, nor may you use the Services in a manner that violates applicable laws, rules, or regulations. Without limiting the foregoing, you agree not to:

• Impersonate any person or entity or falsely state or misrepresent your affiliation or the origin of information you provide;
• Use any device, software, or routine to interfere with the proper functioning of any Service or Content, or to probe, scan, test vulnerability of, or breach the security of any system or network;
• Circumvent, reverse engineer, decipher, decompile, disassemble, decrypt, or otherwise alter or interfere with (or encourage others to do so) any software comprising part of the Services;
• Engage in unauthorized spidering, scraping, or harvesting of content, or use any other unauthorized automated means to compile information;
• Obtain or attempt to gain unauthorized access to other computer systems, materials, information, or services available through the Services;
• Take any action that imposes an unreasonable or disproportionately large load on our network or infrastructure;
• Upload or transmit any communication, software, or material containing a virus, adware, malware, spyware, ransomware, or other harmful code; or
• Engage in any other conduct that restricts or inhibits any person from using or enjoying the Services or Content, or that, in our sole judgment, exposes us or our users to liability, damages, or harm.

Violations of system or network security may result in civil or criminal liability. We may investigate and work with law enforcement to prosecute users who violate these Terms.

REGISTRATION
You may be asked to register for certain activities by creating a user profile. When you register, you agree to provide accurate, current, and complete information about yourself and to promptly update it to maintain accuracy. We have the right to suspend or terminate any account if we suspect information is inaccurate or incomplete. You are responsible for maintaining the confidentiality of any password or username associated with your account and for all activities that occur under it.

PAYMENT AND CANCELLATION
This Site does not collect payment at the time of online booking. After submitting your information, you will receive a quote and be contacted by Nature’s Maid to confirm the price for the requested cleaning service and to arrange payment. Nature’s Maid is responsible for providing the requested services. If you purchase a recurring service, we will retain your payment method on file and charge you in advance of each scheduled cleaning.

Your account will be charged the balance due plus any applicable fees in advance of each cleaning. Charges may fluctuate based on added services or fees as outlined herein. Nature’s Maid accepts major credit cards (Visa, MasterCard, American Express); please contact us for confirmation of accepted cards for your location.

If paying by credit/debit card, you authorize Nature’s Maid to charge your card on record for the full amount of the cleaning service and any rescheduling or cancellation fees incurred.

Nature’s Maid may charge a cancellation fee if you cancel a recurring service booked through our Site. Recurring services include weekly, biweekly, or monthly cleanings for which you received a quote after submitting your request. The cancellation fee will not exceed $200; the specific amount is determined by Nature’s Maid. Please consult us for details.

NATURE’S MAID CLEANING SERVICES

1. Scheduling; Additional Services and Rescheduling
   When booking through our Site, you will suggest preferred arrival windows. After submitting your information, you will be contacted by Nature’s Maid to arrange a schedule. Cleaning teams follow the requirements listed on your service proposal. To request additional services, contact Nature’s Maid at least one business day in advance.
   We understand rescheduling may be necessary. To avoid a cancellation fee, we require at least 72 hours’ notice to cancel or skip a scheduled cleaning. With less than 72 hours’ notice, you may be charged up to the full price of the service. For recurring services, future scheduled cleanings remain unchanged unless canceled at least 72 hours in advance. Pricing is based on frequency; skipping multiple services may result in price adjustments. To modify your schedule, contact Nature’s Maid directly—cleaning teams are not authorized to make schedule changes. All cancellation fees are determined at our discretion.
2. Arrival Windows
   To ensure quality service, Nature’s Maid cannot specify exact arrival times. Arrival windows allow our professional teams to handle daily variables while honoring our commitments to you.
3. Worry‑Free Guarantee
   If you are not completely satisfied with the cleaning, notify Nature’s Maid within 24 hours, and we will gladly return to re‑clean the unsatisfactory area at no additional charge. Restoring balance to your space is our priority.
4. Cleaning Equipment and Supplies
   Nature’s Maid provides all cleaning supplies, vacuums, and equipment. Use of your own cleaning supplies is discouraged due to documentation concerns. If you insist on using your own products, Nature’s Maid, its staff, and contractors will not be liable for any resulting property damage. Our teams are trained using our supplies and equipment and are not knowledgeable about the safety of your products on specific surfaces; therefore, we cannot assume responsibility for damage from your products.
5. Breakage and/or Loss
   Nature’s Maid is bonded and insured. If breakage or loss occurs, please notify us within 24 hours of your cleaning; we will handle the incident exclusively.
6. Pets and Valuables
   Please secure all pets out of the way for the safety of our team and your pets. Nature’s Maid is not responsible for pets that are not secured or for their escape. We also request that pet areas be cleaned prior to our arrival; we will not clean up after pets.
   Please secure all valuables, collectibles, heirlooms, or similar items to help prevent accidents.
7. Cleaning Service Limitations
   For safety and insurance purposes, we observe the following limits:

• We do not climb higher than a two‑step ladder; we attempt to reach visible areas with extension dusters or vacuum extensions.
• We do not open closed doors unless clearly indicated in your service order; please alert us in advance if a closed‑door room should be cleaned.
• We cannot move items weighing more than 20 pounds.
• We cannot touch or move firearms; clients who own firearms should relocate them to an area we do not clean.
• We do not clean animal or human feces, urine, vomit, blood, or other bio‑hazard materials.
• We do not use bleach unless specifically requested by the client; we will not be responsible for any damage it may cause.
• We clean only “living space”—areas in a home or facility with conditioned air. Living space does not include areas open to exterior heat or cold.

INTELLECTUAL PROPERTY
All information, materials, text, images, audio, video, computer code, software, and other content appearing on the Services (collectively, the “Content”) is the property of Nature’s Maid and/or applicable third parties. No title or ownership rights are transferred to you under these Terms, nor is any license granted to you under any Nature’s Maid patent, trademark, copyright, trade secret, or other intellectual property right. You may access, use, and display the Services and Content without modification, provided you comply strictly with these Terms.
The Services and Content are protected under U.S. and international copyright laws. Copyrights in the Services and Content are owned by Nature’s Maid or its licensors to the fullest extent permitted. Unless expressly permitted in writing or by these Terms, you may not copy, reproduce, distribute, publish, enter into a database, display, perform, modify, create derivative works from, transmit, or exploit any part of the Services or Content, including text, images, audio, or video—except for educational and non‑commercial use, provided you retain all applicable copyright and other notices. Unauthorized use is a breach of these Terms and may violate laws, resulting in personal liability, including potential criminal liability.
All rights in the name “Nature’s Maid” and associated logos, trademarks, service marks, trade dress, slogans, and designs belong exclusively to Nature’s Maid and are protected from reproduction, imitation, dilution, or confusing use under trademark laws. Unauthorized use may result in personal liability, including potential criminal liability.
Third‑party intellectual property (e.g., from partners, licensors, sponsors) appearing on or through the Services belongs to the respective owner.

LIMITATIONS OF LIABILITY AND WAIVER
UNDER NO CIRCUMSTANCES SHALL NATURE’S MAID, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE OUR SERVICES OR THIS SITE, NOR SHALL WE BE RESPONSIBLE FOR DAMAGES ARISING FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETIONS, ERRORS, DEFECTS, DELAYS, OR FAILURES IN PERFORMANCE, WHETHER OR NOT CAUSED BY EVENTS BEYOND OUR REASONABLE CONTROL (INCLUDING ACTS OF GOD, COMMUNICATION LINE FAILURES, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS).
YOU ASSUME ALL RESPONSIBILITY AND RISK OF DAMAGE, INJURY, OR LOSS RESULTING FROM YOUR USE OF OR RELIANCE ON THE SITE, SERVICES, OR CONTENT. YOU HEREBY WAIVE, RELEASE, AND FOREVER DISCHARGE NATURE’S MAID AND ITS REPRESENTATIVES FROM ANY CLAIMS, LIABILITIES, OR OBLIGATIONS ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE SITE, SERVICES, OR CONTENT.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; AS A RESULT, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH THE SERVICES OR CONTENT, YOUR SOLE REMEDY IS TO STOP USING THE SERVICES OR CONTENT.

PRIVACY POLICY
By accessing and/or using the Services or Content, you acknowledge that you have reviewed, understand, accept, and agree to be bound by our Privacy Policy, which governs how we collect, use, and disclose information through our Site or Services (including cleaning services).

NON‑CONFIDENTIAL INFORMATION
Except as expressly set forth in our Privacy Policy, and without limiting other provisions of these Terms, any communication or material you send to us by any means (including through the Services, by email, or otherwise) is non‑confidential. We are free to use all ideas, suggestions, inventions, know‑how, and techniques contained therein for any purpose—including invention, development, manufacturing, and marketing—without notification or compensation to you.

LINKS TO THIRD‑PARTY SITES
This Site and any Services may provide links to other websites operated by third parties. These sites operate independently from Nature’s Maid and are not under our control or responsibility. You may be required to download certain programs, products, or services from such third parties. The existence of such links does not constitute an endorsement by Nature’s Maid of those sites, their content, programs, products, or associated persons or entities. When you visit third‑party websites, you exit our Site and are not using our Services; Nature’s Maid accepts no responsibility or liability for such sites. We encourage you to review the privacy policies and terms of use of those third‑party sites. You assume all risk arising from your use of any such websites.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Nature’s Maid, its affiliates, and their respective directors, officers, employees, contractors, service providers, agents, representatives, successors, and assigns from and against any and all demands, claims, damages, liabilities, judgments, losses, costs, expenses, and harms (including reasonable attorneys’ fees and expenses) arising from or associated with your use of the Services and/or Content, your online conduct, any violation of these Terms, or dealings or transactions with other persons resulting from your use of the Services or Content.

SUPPLEMENTAL POLICIES OR TERMS AND CONDITIONS
In connection with your access to and/or use of the Services or Content, you may be asked to consent to additional policies or terms and conditions (for example, terms required by Nature’s Maid). Please read these supplemental policies carefully before accessing or using such portions of the Services, cleaning services, or Content. Any supplemental policies will not vary or replace these Terms unless expressly stated.

GOVERNING LAW
To the extent that any dispute is not governed by the Arbitration Agreement in Section 15 below, the dispute will be governed by the laws of the State of South Carolina without regard to conflict‑of‑laws principles. By using the Services and this Site, you agree that any disputes regarding these Terms, Services, or Content not subject to arbitration will be brought in state or federal court located in South Carolina, and you waive any claims under the laws of any other jurisdiction. If there is a dispute between you and Nature’s Maid, you agree that such dispute will be subject to the courts located in the State of South Carolina.
YOU AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY AND ALL DISPUTES, CLAIMS, AND CAUSES OF ACTION ARISING OUT OF OR CONNECTED WITH THIS SITE AND/OR THESE TERMS WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION. This provision operates to the fullest extent permissible by law.

ARBITRATION AGREEMENT
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO BRING A LAWSUIT IN COURT. THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN THE APPLICABLE RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF.

Scope. This arbitration agreement governs disputes between you and Nature’s Maid. It does not govern disputes between you and any third‑party service provider. Except for small‑claims actions and requests for injunctive relief as explained further below, you and Nature’s Maid agree that all disputes arising between us shall be governed by binding arbitration pursuant to this Section 15. The parties intend to give the term “Disputes” the broadest possible definition, including any and all disputes, controversies, or claims relating to these Terms, the Privacy Policy, data collected from you, your access to and use of the Site and/or Services, the Content, any product or service booked through the Site or Services, and any products or services purchased from Nature’s Maid. The parties further agree that the arbitrator (not a court) will resolve all threshold issues of arbitrability, including enforceability, validity, and scope of this agreement to arbitrate. This Section 15 applies to all disputes between us, including those that arose before you agreed to these Terms.

Governing Law and Rules. These Terms reflect a commercial transaction to which the Federal Arbitration Act (“FAA”) applies. To the extent the FAA and/or the dispute requires application of state law, the law of South Carolina shall apply. The arbitration shall proceed pursuant to the current JAMS Streamlined Arbitration Rules & Procedures if the amount in controversy is less than $250,000, and the Comprehensive Arbitration Rules and Procedures of JAMS if the amount exceeds $250,000 (collectively, the “JAMS Rules and Procedures”). The JAMS Rules are available at https://www.jamsadr.com/ or by calling (800) 352‑5267. The arbitration will be heard and determined by a single arbitrator selected pursuant to the applicable JAMS Rules. The arbitrator’s decision, judgment, or award will be final and binding upon the parties and may be entered and enforced in any court having jurisdiction thereof.

Exceptions to Arbitration. The only disputes not subject to arbitration under this Section 15 and that may be maintained in court are: (1) claims within the jurisdiction of small‑claims court that you or Nature’s Maid choose to pursue therein; and (2) claims for provisional or injunctive relief, including pre‑arbitral attachments, preliminary injunctions, or public injunctive relief. Filing a small‑claims action or making a request for injunctive relief permitted by this subsection will not be deemed a waiver of the right to arbitrate any additional disputes that remain arbitrable under this paragraph or that are interpreted as incompatible with the right to arbitrate.

Class Action Waiver. PLEASE READ THIS PARAGRAPH CAREFULLY—IT SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS. All disputes will be resolved on an individual basis and not on behalf of, or as any part of, a purported class, consolidated, representative, or private attorney general proceeding.

Fees. If you initiate arbitration against us, you will be responsible for your portion of the professional fees for the arbitrator’s services or any other JAMS fees as set forth in the applicable JAMS rules. In the final award, the arbitrator may apportion the costs of arbitration, the arbitrator’s compensation, and/or the parties’ attorneys’ fees among the parties as deemed appropriate. Pursuant to the JAMS Rules and Procedures, the arbitration shall proceed in a location determined by the arbitrator (provided it is reasonably convenient for you), or at such other location as may be mutually agreed upon by the parties.

Severability. If any part of this Section 15 other than the Class Action Waiver is deemed invalid, unenforceable, or illegal, the balance of this arbitration provision shall remain in effect and shall be construed as if the invalid provision were not present. If the Class Action Waiver is deemed invalid, unenforceable, or illegal, the entirety of this arbitration provision shall be null and void and the dispute shall proceed in court.

TERMINATION
Nature’s Maid may, in its sole discretion and at any time, discontinue this Site or any part thereof, with or without notice, or may prevent your use of the Site with or without notice. You agree that you have no rights in this Site and that Nature’s Maid will have no liability to you if the Site is discontinued or your ability to access the Site or any content you may have posted is terminated.

FORCE MAJEURE
The liability of Nature’s Maid under this Agreement will be terminated if we are prevented from fulfilling our responsibilities due to delays in transportation, shortages of fuel or materials, strikes, embargoes, fires, floods, quarantine restrictions, earthquakes, hurricanes, or any other act of God or circumstance beyond our control. Nature’s Maid reserves the right to adjust service charges in the event of such occurrences.

ENTIRE AGREEMENT; ENFORCEABILITY; NO WAIVER
These Terms constitute the entire agreement between you and Nature’s Maid regarding their subject matter and supersede any prior or contemporaneous communications or agreements (oral, written, or electronic) between you and us. If any provision of these Terms is held unenforceable, such unenforceability will not affect the validity or enforceability of the remaining provisions and will be replaced by an enforceable provision that closest reflects the intention behind the unenforceable provision. Our failure to enforce any provision of these Terms or to respond to a breach by you does not waive our right to enforce subsequently any terms or conditions of these Terms or to act with respect to similar breaches.

Please contact Nature’s Maid directly for all terms and conditions, including dispute‑resolution procedures, that govern your relationship with us.